• Finance And Business 28.01.2018 Comments Off on World Customer Service Pattie Gibson PDF 034145e42

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    by Pattie Gibson : The World of Customer Service

    ISBN : #0840064241 | Date : 2011-06-20

    Description :

    PDF-0d991 | Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectati… The World of Customer Service


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  • Finance And Business 25.01.2018 Comments Off on Shareholder Action Guide Corporations Accountable PDF D4135c68c

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    by Andrew Behar : The Shareholder Action Guide: Unleash Your Hidden Powers to Hold Corporations Accountable

    ISBN : #1626568456 | Date : 2016-11-14

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    PDF-4a144 | “A valuable call to action for small shareholders to change the ways big corporations do business.”—Robert Reich, former US Secretary of Labor Want to make misbehaving corporations mend their ways? You can! If you own their stock, corporations have to listen to you. Shareholder advocate Andrew Behar explains how to exercise your proxy voting rights to weigh in on corporate policies—you onl… The Shareholder Action Guide: Unleash Your Hidden Powers to Hold Corporations Accountable


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  • Finance And Business 25.01.2018 Comments Off on End Job Description Job Focus Performance Focus PDF 452919480

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    by Tim Baker : The End of the Job Description: Shifting From a Job-Focus To a Performance-Focus

    ISBN : #1137581441 | Date : 2015-12-02

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    PDF-62e99 | ‘That’s not my job.’ If you don’t want your employees to say that, why do you start your relationship by giving them a narrow task and competency focused description of their job? We need people to fulfil many different roles at work yes the need to do their job, but they also need to contribute positive energy, collaborate, and take personal reasonability for innovation and personal development… The End of the Job Description: Shifting From a Job-Focus To a Performance-Focus


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  • Finance And Business 23.01.2018 Comments Off on Decision Making Using Game Theory PDF 21f17ad44

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    Decision Making Using Game Theory: An Introduction for Managers PDF




    by Professor Anthony Kelly : Decision Making Using Game Theory: An Introduction for Managers

    ISBN : #0521814626 | Date : 2003-05-19

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    PDF-f98bf | Game theory is a key element in most decision making processes involving two or more people or organizations. This book explains how game theory can predict the outcome of complex decision making processes, and how it can help to improve negotiation and decision-making skills. It is grounded in well-established theory, yet the wide-ranging international examples used to illustrate its application … Decision Making Using Game Theory: An Introduction for Managers


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  • Finance And Business 22.01.2018 Comments Off on Art Engagement Bridging Between Possibilities PDF 8d7f24b6c

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    The Art of Engagement: Bridging the Gap Between People and Possibilities PDF




    by Jim Haudan : The Art of Engagement: Bridging the Gap Between People and Possibilities

    ISBN : #9780071544856 | Date : 2008-08-20

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    PDF-b65a6 | “Haudan’s approach helps organizations bring strategies to life by engaging the hearts and minds of their people.”-Marcus Buckingham, bestselling author of Go Put Your Strengths to Work Almost any business leader will admit that creating a strategy is far easier than executing it. That’s because the majority of organizations don’t know how to bridge the canyons that exist between executives, ma… The Art of Engagement: Bridging the Gap Between People and Possibilities


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  • Finance And Business 22.01.2018 Comments Off on Writing Convincing Business Barrons Library PDF B6385b021

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    Writing a Convincing Business Plan (Barron’s Business Library Series) PDF




    by Arthur DeThomas Ph.D. : Writing a Convincing Business Plan (Barron’s Business Library Series)

    ISBN : #0764139347 | Date : 2008-10-01

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    PDF-598e4 | A sound and convincing business plan is an entrepreneur’s important first step in starting up a profitable business. It’s also a prerequisite for getting financing and attracting investors. A sound business plan describes the business operations and goals, analyzes and forecasts markets and sales, sets up operating and marketing plans and schedules, and estimates operating expenses. This book … Writing a Convincing Business Plan (Barron’s Business Library Series)


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  • Finance And Business 20.01.2018 Comments Off on Managing Cultures Intelligence Christopher Mosakowski PDF 858758860

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    HBR’s 10 Must Reads on Managing Across Cultures (with featured article “Cultural Intelligence” by P. Christopher Earley and Elaine Mosakowski) PDF




    by Harvard Business Review : HBR’s 10 Must Reads on Managing Across Cultures (with featured article “Cultural Intelligence” by P. Christopher Earley and Elaine Mosakowski)

    ISBN : #1633694615 | Date : 2016-05-03

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    PDF-e6830 | Put an end to miscommunication and inefficiency―and tap into the strengths of your diverse team.If you read nothing else on managing across cultures, read these 10 articles. We’ve combed through hundreds of Harvard Business Review articles and selected the most important ones to help you manage culturally diverse employees, whether they’re dispersed around the world or you’re working with … HBR’s 10 Must Reads on Managing Across Cultures (with featured article “Cultural Intelligence” by P. Christopher Earley and Elaine Mosakowski)


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  • Finance And Business 20.01.2018 Comments Off on Scienza Dei Servizi Metodologie Applicazioni PDF B16a59822

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    Scienza dei servizi: Un percorso tra metodologie e applicazioni (Italian Edition) PDF




    : Scienza dei servizi: Un percorso tra metodologie e applicazioni (Italian Edition)

    ISBN : #8847013631 | Date : 2009-10-30

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    PDF-86e3d | La scienza dei servizi nasce dal tentativo di unire informatica, ricerca operativa, ingegneria industriale, scienze manageriali, sociali, cognitive e legali al fine di sviluppare le competenze richieste da un’economia basata sui servizi. Il libro si articola su tre parti. La prima contiene una rassegna dei contributi sulla progettazione, gestione e realizzazione dei servizi individuando la magg… Scienza dei servizi: Un percorso tra metodologie e applicazioni (Italian Edition)


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  • Finance And Business 19.01.2018 Comments Off on Top Mind Content Influence Business PDF 852932e9c

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    Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You (Business Books) PDF




    by John Hall : Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You (Business Books)

    ISBN : #1260011925 | Date : 2017-04-20

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    PDF-46e7b | A game-changing framework for staying top of mind with your audience―from the No. 1 company dominating content marketingWhat do many successful businesses and leaders have in common? They’re the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By d… Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You (Business Books)


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  • Finance And Business 19.01.2018 Comments Off on Innovators Dilemma Revolutionary National Bestseller PDF 356c72e09

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    The Innovator’s Dilemma: The Revolutionary National Bestseller That Changed The Way We Do Business PDF




    by Clayton M. Christensen : The Innovator’s Dilemma: The Revolutionary National Bestseller That Changed The Way We Do Business

    ISBN : #0066620694 | Date : 2000-05

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    PDF-6f11d | How Great Firms Fail By Doing Everything RightHarvard professor Clayton M. Christensen demonstrates in the most revolutionary business book in years why outstanding companies that did everything right-were in tune with the competition, listened to customers, and invested aggressively in new technologies still lost their market leadership when confronted with disruptive changes in technology and ma… The Innovator’s Dilemma: The Revolutionary National Bestseller That Changed The Way We Do Business


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